Welcome to the Worx Sales Store FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re a DIY enthusiast, outdoor adventurer, or homeowner, we’re here to help you get the most out of your shopping experience.

Products & Orders

What types of products do you offer?
We specialize in durable, innovative, and affordable outdoor equipment and power tools. Our range includes Worx power tools, Coleman camping accessories, BBQ grills, automotive maintenance items, air tools, camping gear, and much more. Explore our menu to discover our full product selection!
Are your products suitable for professional use?
While our products are built for reliability and versatility, they are primarily designed for homeowners, DIY enthusiasts, and outdoor adventurers. They are perfect for tackling yard work, home projects, camping trips, and vehicle maintenance.
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. You’ll need to provide your shipping information and payment details to complete your order.

Shipping & Delivery

Where do you ship?
We ship worldwide to serve our global community of customers! However, we currently cannot ship to Asia and a few remote areas due to logistical constraints.
What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping ($12.95 flat rate): Shipped via DHL or FedEx, delivered in 10-15 days after shipment
– Free Shipping: Available on orders over $50, shipped via EMS, delivered in 15-25 days after shipment
How long does it take to process my order?
We process orders within 1-2 business days. This includes quality checking and carefully packing your items to ensure they arrive in perfect condition.
Will I receive tracking information?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s journey to your doorstep.

Returns & Refunds

What is your return policy?
We stand by the quality of our products. If you’re not completely satisfied, you can return items within 15 days of receipt for a refund or exchange. Items must be in original condition with all packaging.
How do I initiate a return?
Please visit our Returns Policy page for detailed instructions on how to start the return process. For assistance, you can contact our support team at [email protected].
How long does it take to process a refund?
Once we receive your returned item, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely! We use industry-standard encryption technology to protect your personal and payment information throughout the transaction process.

Account & Technical Support

Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track your orders, save your shipping preferences, and view your order history for faster future purchases.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and we’ll send instructions to your email address on how to reset your password.
How can I contact customer support?
Our friendly support team is ready to help! Email us at [email protected] with any questions or concerns. We typically respond within 24-48 hours.

We hope this FAQ has answered your questions. If you need further assistance, don’t hesitate to reach out to our customer support team. Happy shopping and enjoy your outdoor adventures and DIY projects!

© 2023 Worx Sales Store | 2974 Elk City Road, FRESNO, US 43824 | www.outdoorthingsales.com