Shipping Information

At Worx Sales Store, we strive to get your outdoor gear and tools to you as quickly and efficiently as possible. Here’s what you need to know about our shipping process:

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Timeframes

Shipping Method Delivery Time Cost Carrier
Standard Shipping 10-15 business days after shipment $12.95 DHL or FedEx
Free Shipping 15-25 business days after shipment Free on orders over $50 EMS

Note: We ship globally but exclude some Asian countries and remote areas. Delivery times may vary depending on destination and customs processing.

Returns & Exchanges Policy

We stand behind the quality of our products and want you to be completely satisfied with your purchase. Whether you’re gearing up for outdoor adventures with our camping equipment or tackling DIY projects with Worx power tools, we’ve got you covered with a hassle-free returns process.

Eligibility Requirements

  • Items must be returned within 15 days of receipt
  • Products must be unused and in original packaging
  • Must be accompanied by proof of purchase (order number)

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned unless defective:

  • Air Mattresses & Camp Bedding (if used or opened)
  • BBQ Tools & Cooking Accessories (if used)
  • Air Nailers & Staplers (for hygiene reasons)
  • Opened or used camping gear (e.g., camp stoves)

If you receive a defective item from these categories, contact us immediately for a replacement or refund.

Returns & Exchanges Process

  1. Contact Us: Email our customer support team at [email protected] with your order details and reason for return or exchange. We’ll respond within 1-2 business days with instructions.
  2. Ship the Item: Once approved, ship the item to us at:
    Worx Sales Store
    2974 Elk City Road
    FRESNO, US 43824
    Please use a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  3. Processing: After we receive and inspect the item, we’ll process your refund or exchange within 5-7 business days.

Refund Timeline and Methods

Refunds are issued to the original payment method after inspection:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing, depending on your bank
  • PayPal: 3-5 business days after processing

Note: Shipping fees are non-refundable for changed mind returns. Original shipping costs will be deducted from refunds for returns that are not due to our error.

Returns Request Template

Use the template below to email us at [email protected]:

Subject: Returns/Exchanges Request – Order #[Your Order Number]

Dear Worx Sales Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Date].

Product Details:

  • Product Name: [Product Name]
  • Reason: [e.g., Defective, Wrong Size, Changed Mind]

I have attached proof of purchase and images of the product (if applicable).

Please provide further instructions.

Thank you,

[Your Full Name] [Your Email Address]

Questions?

We’re here to help! Contact us at [email protected] for any queries about shipping or returns.

Thank you for trusting Worx Sales Store for your outdoor and DIY needs!

Happy Exploring,
The Worx Sales Store Team